Faq

Question 1

I cannot log on to Fleetweb tracking platform.

Accepted Answer

Make sure your login credentials are accurate and free of typos. Confirm that your internet connection is stable. If the issue persists, reach out to S&T support for further assistance.

Question 2

What APN's should I use?

Accepted Answer

You will need to use the APN provided by your mobile network operator. There can be Public APNs and Private APN based on your company preferences.

Question 3

I’ve put a SIM card into the tracker but nothing is working.

Accepted Answer

Make sure the SIM card is properly inserted and activated, and hasn't passed its expiration date. Confirm that you've chosen the right SIM card compatible with the tracker, and double-check that the APN settings are accurately configured.

Question 4

How can I integrate S&T products on my own tracking platform?

Accepted Answer

The communication protocol for the S&T device is outlined in the protocol manual, featuring examples in both Binary and ASCII formats. When incorporating S&T trackers into your backend platform, initiate the process by establishing communication protocols. Develop an API on your backend, ensuring secure authentication, and formulate endpoints for receiving tracker data. Create a system for parsing and storing the data in a chosen database. Clearly define how your backend should respond to events, and meticulously document the API. Thorough testing is essential to guarantee reliable communication and accurate data processing. Additionally, consult the specific GPS tracker documentation for device-specific integration details.

Question 5

Why my device is not sending data to server?

Accepted Answer

Several reasons could explain why your device is not sending data to the server: Server Setup: If you haven't configured the server properly, the device won't have a designated destination to send data to. Server Responsiveness: If the server is unresponsive or offline, the device won't be able to establish a connection to transmit data. GPRS Connectivity: Lack of GPRS (General Packet Radio Service) connectivity can impede data transmission. Ensure that the device has a reliable GPRS connection to communicate with the server. To troubleshoot, check your server setup, ensure its responsiveness and online status. Additionally, confirm that the device has active and stable GPRS connectivity. Addressing these factors should help resolve the issue of data not being sent to the server.

Question 6

What if I am outside GSM coverage area?

Accepted Answer

Should you discover that your tracker is outside the GSM coverage area, it might encounter difficulties maintaining a stable connection, resulting in issues like the inability to access mobile data. If your SIM card supports roaming, enabling it allows your device to connect to a partner network in the area, though this may incur additional charges. In such scenarios, it's recommended to review your roaming settings, activate roaming if necessary, or relocate to areas with better network coverage for a more reliable connection.

Question 7

Why is the GPS location drifting?

Accepted Answer

GPS location drifting can occur due to various reasons, such as signal interference, atmospheric conditions, or multipath effects where signals bounce off surfaces. Ensuring a clear view of the sky, updating firmware, and checking for hardware malfunctions can help address and minimize GPS drifting.

Question 8

I am unable to get my first location for more than 2 minutes, what could be the problem?

Accepted Answer

There are various factors that could contribute to the difficulty in obtaining your GPS location. First, confirm that your GPS is enabled and ensure an unobstructed line of sight to the sky. Consider potential hindrances such as tall buildings or dense foliage that might interfere with signal reception. Issues may arise from poor satellite signals, signal interference, or outdated satellite data. Obstacles like tall buildings, tunnels, or densely populated urban areas can negatively impact the accuracy of GPS readings. In the context of GPS trackers, problems might also arise from device malfunctions, low battery levels, or insufficient connectivity.

Question 9

Where should I install S&T GPS tracking devices in a car and a truck?

Accepted Answer

When installing GPS trackers in cars and trucks, it's crucial to place them in locations where the antenna remains exposed to the sky for optimal signal reception. Suitable spots include under the dashboard, in the trunk, behind plastic panels, or within the engine bay.

Question 10

Which S&T devices use eSIM?

Accepted Answer

Devices like the UA1 or UW1 can accommodate eSIMs. Please note that you are required to provide your own eSIMs and manage any associated costs. S&T can assist in installing the eSIM during assembly.